Terms of Service

1. Acceptance of these Terms

By using SERPscope (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. Who we are

The Service is provided by JNY Software Ltd trading as SERPscope ("SERPscope", "we", "our", or "us").

For questions about these Terms or the Service, contact us at [email protected] or using the details in the Contact section below.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information when signing up and keep it up to date.

Accounts are intended for use by the registered account holder and authorised team members within the limits of the selected plan. You must not share login credentials with unauthorised users or resell access to the Service.

4. Plans, billing, and cancellations

SERPscope offers a free plan and paid plans (Standard and Pro). Details are published on our pricing page. The free plan allows you to use the Service with limited usage without payment. Standard and Pro are paid plans; we do not offer a free trial of Standard. If you wish to try the Service before paying, use the free plan.

For paid plans, you will be billed in accordance with the plan you choose (e.g. monthly or annually). You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not provide refunds for partial periods unless required by law or otherwise stated.

Credits are non-transferable, non-refundable, and expire at the end of the applicable billing period unless otherwise stated. Unused monthly plan credits do not roll over. Credit balances may be adjusted where we reasonably believe credits were obtained or used in error, fraudulently, or in breach of these Terms.

We may suspend access to paid features if payment cannot be successfully collected.

5. Fair use and prohibited activities

You must use the Service in a fair and lawful way. You must not:

• Abuse, overload, or attempt to circumvent any usage limits or technical restrictions
• Scrape, crawl, or automate access to the Service beyond what we allow (e.g. via a documented API)
• Attempt to gain unauthorised access to our systems, networks, or other users' accounts
• Use the Service to interfere with any third-party systems or services
• Resell or redistribute the Service or data obtained through it in a way that competes with us or violates these Terms
• Use the Service for any illegal purpose or in violation of applicable laws

You must not bulk export, resell, redistribute, or republish data obtained through the Service except as reasonably required for your own internal business or client reporting purposes.

We may suspend or terminate access if we reasonably believe you have breached this section.

6. Data sources and accuracy disclaimer

Ranking data and other metrics in the Service are derived from third-party data sources. Such data may be delayed, incomplete, or inaccurate. We do not guarantee the accuracy, completeness, or timeliness of any data. The Service is a tool to help you monitor and report on visibility; it does not guarantee any particular search engine rankings or business outcomes.

Some features may generate automated recommendations, summaries, or AI-assisted outputs. Such outputs are provided for informational purposes only and should be reviewed independently before relying on them for business or marketing decisions.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except where such warranties cannot legally be excluded.

7. User content and uploaded data

You may upload keywords, domains, and other data (e.g. via CSV) to the Service. You are responsible for ensuring you have the right to use and share that content. We do not claim ownership of your content, but we need the right to use, store, and process it to provide and improve the Service. We will handle your data in line with our Privacy Policy.

8. Service availability and changes

We aim to keep the Service available but may need to suspend or limit access for maintenance, updates, or security. We may change features, pricing, or these Terms over time. We will give notice of material changes where practical (e.g. by email or a notice in the Service). Continued use after changes constitutes acceptance. If you do not agree to changes, you may cancel your account.

9. Experimental features

From time to time we may release beta, preview, or experimental features. Such features may be incomplete, changed, suspended, or removed at any time. We make no guarantees regarding the availability, reliability, or continued support of experimental features.

10. Intellectual property

The Service, including its design, software, and branding, is owned by JNY Software Ltd trading as SERPscope or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. You must not copy, modify, or reverse-engineer the Service or create derivative works from it without our written permission.

11. Third-party services

The Service may rely on or link to third-party services (e.g. payment processors, email providers, hosting, and data providers). Your use of those services may be subject to their own terms. We are not responsible for third-party services or their availability, and we do not guarantee their continued use in our product.

12. Privacy

How we collect, use, and protect your personal data is described in our Privacy Policy. By using the Service, you consent to that processing.

13. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including failures of third-party providers, internet outages, power failures, cyberattacks, labour disputes, or acts of government.

14. Limitation of liability

To the fullest extent permitted by applicable law (including England and Wales), JNY Software Ltd trading as SERPscope and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from or in connection with the Service or these Terms. Our total liability for any claims arising from or related to the Service or these Terms shall not exceed the amount you paid us in the 12 months before the claim (or, if you are on the free plan, zero). Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (e.g. death or personal injury caused by negligence, or fraud).

15. Indemnity

You agree to indemnify and hold harmless JNY Software Ltd trading as SERPscope and its affiliates from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights or law.

16. Termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms or for other operational or legal reasons. On termination, your right to use the Service ends. We may delete account data after termination or prolonged inactivity in accordance with our retention policies. Sections that by their nature should survive (e.g. intellectual property, limitation of liability, indemnity, governing law) will continue to apply.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For questions about these Terms or the Service, contact us at [email protected].